Skip to main content
Solved

cant make or receive calls after 3g switched off

A
New
 Contributor
  • A1R
  • New
 Contributor
  • 3 replies

Have Samsung Galaxy S7 edge VOLTE enabled, phone: “use VoLTE when available, Network mode: LTE/3G/2G (auto connect).

Callers get put through to my voice mail. Have phone check and test app, and my phone displays no problems, Internet &s text work fine.

Phone is 4G compatible, several retailers tell me. All retailers say its a network issue.

Have 5G call coverage in my area, across all major networks.

Currys fitted new SIM card and activated it, problem remains.

How to determine whether it is a phone or network problem.

Samsung technician checked my phone settings, do not disturb is switched off. All settings OK to receive and make calls. What other tests / checks can be made to precisely identify the fault, and generate a corresponding solution?

Best answer by Tom

Hi @A1R 

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

View original
This topic has been closed for comments

7 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8182 replies
  • Answer
  • May 22, 2024

Hi @A1R 

 

Have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
1 person likes this
A
New
 Contributor
  • A1R
  • Author
  • New
 Contributor
  • 3 replies
  • May 27, 2024

Many thanks for this suggestion. Samsung technician and several retailers had overlooked this option.

Gave up and bought another phone. Problem solved.

A
New
 Contributor
  • A1R
  • Author
  • New
 Contributor
  • 3 replies
  • July 16, 2024

Many thanks again for this most helpful suggestion.  You are the only person who has suggested it.

I have performed a network reset. However, i do not have now a working SIM card for this phone, to test it for correct operation, because the sim card i had is working in my new phone which works super fast over 4 & 5 G network. Old phone is working over WiFi.

Will take phone to a shop and ask them to test it for correct call operation. I will let you know the outcome.

A
New
 Contributor
  • A1R
  • Author
  • New
 Contributor
  • 3 replies
  • July 23, 2024

FAO: Tom, ID Mobile Employee

Most Helpful Suggested Answer which worked!!

Outcome of Network Reset operation which i performed at your suggestion.

Total Success. Your suggested solution has been independently verified by a Retailer today and found it to be a completely successful solution to my problem raised 2 months ago.

Retailer inserted a SIM card and made a 4G call from my phone to another phone which received the call, and made a call to my phone which was successfully received. Your solution has restored total functionality to my Samsung Galaxy S7 Edge phone.

Grateful thanks for your suggestion. I now have a spare working 4G smartphone.

A1R.

Ed Snook
New
 Contributor
  • Ed Snook
  • New
 Contributor
  • 2 replies
  • July 29, 2024

Now experiencing this issue as of Fri 19th July.

Tried all methods mentioned on multiple forums before reluctantly using iD’s chat function. would be better to talk to someone on the phone, but wait… I cant make or receive calls!

iD Chat help useless despite the fact that this must now be a known issue with ways to resolve. They asked for a number to contact me on… I only have the number that doesn’t work!


Complaint lodged (#418164579 - in case someone from iD wants to reply)

Looking to switch but told there’d be £90 of exit fees - fat chance.

Annoying - anyone else still experiencing this in July? Postcode CW12

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8182 replies
  • August 6, 2024

Hi @A1R 

 

Glad to hear we could help here, let us know if you need anything else.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8182 replies
  • August 6, 2024

Hi @Ed Snook 

 

Sorry to hear this, if you’ve already raised a complaint, we’d recommend keeping in contact with them.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Terms & Conditions