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cant make or recieve calls

  • July 20, 2024
  • 4 replies
  • 321 views
D
Community Member

I can't make or receive calls, I have full signal but just does nothing

Best answer by Decembersangel72

Hi @Dottie123 👋🏻

What phone do you have?
When you say that ‘ I have full signal’ what do you mean?
If you switch off your ‘wifi’ connection and only connect to your ‘mobile data’ do you see ‘4G’ in the top right-hand corner above the signal strength?
Can you see the on/off setting for ‘VoLTE Calls’ in your phones Connections settings?
4G is not the same as VoLTE.
VoLTE stands for ‘Voice over LTE’ and so you need to see ‘LTE’ in the Network Mode of the Settings.
If you see ‘4G’ then you will not be able to make/receive calls as you need the LTE connection.
 

This topic has been closed for replies.

4 replies

Decembersangel72
Gold Contributor
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Hi @Dottie123 👋🏻

What phone do you have?
When you say that ‘ I have full signal’ what do you mean?
If you switch off your ‘wifi’ connection and only connect to your ‘mobile data’ do you see ‘4G’ in the top right-hand corner above the signal strength?
Can you see the on/off setting for ‘VoLTE Calls’ in your phones Connections settings?
4G is not the same as VoLTE.
VoLTE stands for ‘Voice over LTE’ and so you need to see ‘LTE’ in the Network Mode of the Settings.
If you see ‘4G’ then you will not be able to make/receive calls as you need the LTE connection.
 

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Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • July 31, 2024

Hi @Dottie123,

Welcome to the Community!

If you could please provide the information requested by @Decembersangel72 we can advise further.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Holly Lancaster
New Contributor

I have just swapped to ID 48 hours again and am not able to make calls or receive calls. I have followed all of the guidance provided in the document that the link sends you to follow about 3G being switched off etc.

i could really do with speaking to someone, I have a medically fragile disabled child and can’t be without a phone 

 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • October 10, 2024

Hi @Holly Lancaster 

 

Sorry to hear this, everything in the 3G switch off page has been tried?

 

 

Are you on an iPhone or Android?

 

Are you sure the iD Mobile SIM card is the one being used in the device? If an eSIM or previously on an eSIM, it may be worth checking your SIM settings to ensure old SIMs are deleted.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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