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cant make or recieve calls

  • September 15, 2024
  • 7 replies
  • 174 views

Katie Knapman
New
 Contributor

Have been on this network for several months, but last couple of days I can’t make or receive any calls.  WhatsApp works fine.  Nothing else has changed- any suggestions?

thanks

Best answer by Tyler C

Hey there @Malcolm Campbell, @Jane Jones & @Katie Knapman,  we’re sorry to hear you’re having issues with calls.

 

This is likely due to the 3G turn off that began rolling out last week. 

 

You can check if this is the case in your area below:

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

Please read more below on what this is, and what to do:

 

 

 

If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:

 

 

 

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

 

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.

 

Thanks,

Tyler

 

 

View original

7 replies

Hi, I am having the same issues but getting get in touch to report this.


  • New
 Contributor
  • 3 replies
  • September 15, 2024

I'm having same problem,  apparently we need to go to currys and ask for a new sim, only problem is having a different number and not knowing if they will give pac code, to keep original number.its obviously a network problem,  we all can't have faulty sims. I messaged customer service yesterday but no reply. 


Katie Knapman
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 15, 2024

Doesn't make sense if other people are having the same issue? The PAC code might be a problem, I’ve tried switching between 2 different sims (same network) before and it didn’t work, had to get a cheap lebara one in between- might be different as not the end of a contract? Let me know how you get on


Scousemink
New
 Contributor
  • New
 Contributor
  • 2 replies
  • September 15, 2024

I’m having the same problem … been to the Apple shop and there’s nothing wrong with my phone… rest to factory settings … basically have tried everything with no luck. You can’t speak to a person and the chat bot doesn’t understand… I’m thinking this is why ID is so cheap the customer care is nonexistent 


  • New
 Contributor
  • 3 replies
  • September 15, 2024

They are a flipping joke  , done every thing suggested  been on chat for a hour for the second time just repeating everything .it's not my phone as tried other network sim and works fine. New sim idmobile comes up unknown number. Don't waste your time or money and change provider.im on a month to month plan sim only  so will be going to get new provider tomorrow and give notice.

Good luck !


Katie Knapman
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 17, 2024

I’m stuck in a contract, I will try and contact them and see what they say


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • Answer
  • September 18, 2024

Hey there @Malcolm Campbell, @Jane Jones & @Katie Knapman,  we’re sorry to hear you’re having issues with calls.

 

This is likely due to the 3G turn off that began rolling out last week. 

 

You can check if this is the case in your area below:

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

Please read more below on what this is, and what to do:

 

 

 

If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:

 

 

 

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

 

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.

 

Thanks,

Tyler