Have been on this network for several months, but last couple of days I can’t make or receive any calls. WhatsApp works fine. Nothing else has changed- any suggestions?
thanks
Have been on this network for several months, but last couple of days I can’t make or receive any calls. WhatsApp works fine. Nothing else has changed- any suggestions?
thanks
Best answer by Tyler C
Hey there
This is likely due to the 3G turn off that began rolling out last week.
You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.
Thanks,
Tyler
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