cant make / receive calls and no mobile data

Hi ​@Bob1410 

Thank you for getting in touch and apologies for the day. 

We are very sorry to hear of the issues you have experienced with the service. 

With a new SIM, we would recommend allowing a 24 hour monitoring period following the switch. How have things been since your last post? 

If you are happy to provide an example postcode of where you experience issues and your device make/model, we can also run some checks on our side? 

Thanks, 

Nat 

Hi Nat

It's still not great!

Hit and miss wherever I go as to whether I can make / receive calls unless I can connect to Internet.

Post Code is LE12 area and on  samsung s24

Thanks

Hi there Bob.

This is highly likely due to 3G being turned off in the LE12 area and if you want to you could pop your full postcode in both of these

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html (this one shows known issues on the 3UK network (iD use their infrastructure))

And this one https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html (it defaults to 4G, but check 3G and 5G)

You may find that 3G has gone and 5G isn’t there yet and thus every man and his dog is connecting to 4G thus causing congestion. Another cause for the voice side of things would likely be caused by not setting the phone to 4G and more importantly VoLTE

Thank you ​@Bob1410 

Sorry to hear that. Can you please use the links provided by ​@Daz_S to check the coverage in the affected areas?

Thanks, 

Nat 

I have raised a formal complaint due to this problem which is still ongoing. 

I've never experienced such a bad network coverage as this and hopefully will be available to cancel contract 

We are sorry for your experience. 

Have you been able to search the postcode in the link provided? 

Please do keep us updated with the outcome to your complaint. 

Thanks, 

Nat