Cant pay bill

Hey there ​@Jmckay712, sorry to hear that.

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

Thanks,

Tyler

Literally none of this has helped, I cant make a payment on the site, app or by phone and I do not know why.

Hi ​@Jmckay712 

What happens when you try to pay by phone? Do you hear an error or anything?

Tom