cant recieve calls

Can you make calls? Use data? SMS?

Yes, just cant recieve calls 

Did you keep your old number when moving over or have a new number?

Hey there ​@LeeMondo, sorry to hear that.

What phone do you have?

Do texts and data work okay?

Did you transfer your number over to us?

Thanks,

Tyler

Hi, yes everything works other than receiving calls, I transfered my old number to my new sim & my phone is a  S24FE 

Have you tried the SIM in another handset and tried to call your old number to see what happens?

Failing that you need to use the iD online Live Chat service, to speak to a customer adviser ​@LeeMondo  - you may have a split port issue.    

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hey there ​@LeeMondo, sorry to hear that.

When you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

Hi,

Yes it shows my number 

Hi ​@LeeMondo,

When somebody calls you do you know what error message they receive?

If you have ported your number over it may be an issue with the port.

In the meantime, please can you test the SIM in another handset and let us know how you get on?

Kash