cant register on the app

Hi there @Gazbam71 

From personal experience, if you’re a new customer give it 24 hours and try again.

Having said that can you log in via the online method?

https://my.idmobile.co.uk/login

This is my problem.  I cant create an account , everything keeps taking me to log in. God knows 

(your reply above didn’t show until 20:37)

When did your contract with iD start?

As I advised above it can take a while for the iD systems to kick in.

Are you using the exact same name and email address you used when signing up to iD?

Does it simply revert to the log on screen every time, or have you had this too?

• I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? F.A.Q.

I've sorted it. I reinstalled the app and it's worked.  

Oh okay. Enjoy the app then!🤣

Thanks lol 

Hey there ​@Gazbam71, we’re glad to hear all is sorted!

Let us know if you need anything else.

Thanks,

Tyler