Skip to main content
Solved

Cant send or receive text messages


Out of the blue this morning my phone has stopped sending or receiving text messages. Was working fine last night. Any help appreciated.

Best answer by Ryan D

Hi everyone,

Just to clear up what happened, we did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed and we apologise for the inconvenience caused. Are any of you still having the same issue?

If so, please let us know. Thank you.

Ryan

View original
This topic has been closed for replies.

16 replies

DTM
Community Member
  • Community Member
  • 0 replies
  • January 16, 2021

Mine has also done exactly the same this morning. So yes any help would be appreciated. I’ve done all the ‘generic’ checks online and still nothing


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

Yep so have I and nothing. Can’t find out if there’s a network problem either.


  • Community Member
  • 0 replies
  • January 16, 2021

Same here.


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

Looks like there’s a wider problem then.


  • Community Member
  • 0 replies
  • January 16, 2021

Could it be a network problem? If so they should they us know.


Phil69
Community Member
  • Community Member
  • 0 replies
  • January 16, 2021

Can't receive or send texts all morning. Is there a problem with the network 


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

I’ve been trying to find that out with no joy. Their customer service is pretty hopeless.


Phil69
Community Member
  • Community Member
  • 0 replies
  • January 16, 2021

If there's a problem they should let us all know what the problem is and how long it'll be down for. Shocking communication from ID


  • Community Member
  • 0 replies
  • January 16, 2021

Can’t access live chat either. No phone contact number. Totally useless support.


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

Yeah it really is. Those chat bots are worse than useless.


  • Community Member
  • 0 replies
  • January 16, 2021

Tried all the usual, phone off , phone on. Phone off, remove sim card, turn on phone. Replace sim card, phone on. No joy.


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

Same


  • Community Member
  • 0 replies
  • January 16, 2021

Just received this from Live Chat agent. “I am sorry to hear you have a text message issue. Thank you so much for bringing this query to our attention, I will certainly assist with this. 

I am really sorry to inform you the issue you're currently having has already been escalated to our technical team. 

Rest assured, the matter has been escalated to our technical team. They are currently working entirelesy on the issue and I am unable to confirm when will this issue be resolved.


Most of our customers are experiencing these issues. Our network engineers are working towards this issue”


Ian01
Community Member
  • Community Member
  • 0 replies
  • January 16, 2021

Ditto


  • Author
  • Community Member
  • 0 replies
  • January 16, 2021

Network problems as suspected then.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • January 19, 2021

Hi everyone,

Just to clear up what happened, we did have some network issues relating to the sending and receiving of text messages on Saturday, but these have since been fixed and we apologise for the inconvenience caused. Are any of you still having the same issue?

If so, please let us know. Thank you.

Ryan