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Cant send SMS messges


Andy Moore
New
 Contributor

I just joined ID with my iPhone.  SMS messages are bouncing back or showing as Undelivered when they recipient has actually received the message, 

Help please.

Best answer by Kash

Hi @Andy Moore,

Welcome to the Community!

Hopefully your issue is resolved with a network reset.

If not, please try the below but it seems that your messages are working already.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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3 replies

Andy Moore
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 12, 2024

PS iMessages seem to be working okay.


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • January 12, 2024

Have you tried a NETWORK RESET on your iPhone, @Andy Moore

The iOS user guide explains how to do this. 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • January 13, 2024

Hi @Andy Moore,

Welcome to the Community!

Hopefully your issue is resolved with a network reset.

If not, please try the below but it seems that your messages are working already.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash