I’m new to ID. and I can’t send texts.
I’m receiving them but I can’t send SMS texts.
I’ve looked at previous conversation - switched phone on and off but not impact.
as I have an eSIM I can’t take it out.
how do I send texts?
+7Sorry to hear this
Please can you follow these trouble shooting steps and let us know how you get on - I can't send or receive texts (SMS) from my SIM. What should I do? | iD Mobile Community
Thanks.
+12Hi
Are you sending a SMS or MMS?
If the text contains pictures, photos, GIFs, videos, sound clips or even an emoji, it will be charged for as an MMS.
https://www.idmobile.co.uk/help-and-advice/call-charges
You can either:-
1 - Increase your bill cap so that it covers the cost of sending this type of text
https://www.idmobile.co.uk/help-and-advice/capping
2 - Download an app that allows you to send MMS messages for free e.g. Whatsapp
If this is not the case, what phone do you have?
Hi
Please do let us know how you get on and if you require any further assistance :)
Natalie
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