cant sms to competition numbers

Hi @Paul Gregson 👋🏻
Have you checked the ‘Cap’ £ in your account??
If it is set to ONLY ‘X’ (the £ you pay month to month for the basic contract) then it will not allow you to send an SMS to a short code number. 
In your account you must increase the cap amount so that it can be charged to you.
 

• How do I set or change my Bill Cap? F.A.Q.

Here is the information with regards to call charges:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you scroll down to ‘Text or call shortcodes’ you can input the number and it will inform you of the cost.

Hope this helps x

Hey there @Paul Gregson, welcome to Community!

@Decembersangel72 is absolutely right in suggesting that you’ll most likely need to change your bill cap via the iD Mobile app/website in order to allow for the subsequent charges to go through for entering competitions via text, as they tend to cost extra.

The above link that’s been sent should help further, but please let us know if any further questions.

Thank you,

Tyler