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change of address

  • October 14, 2024
  • 6 replies
  • 2897 views
Hayley Dawson Turner
Community Member

Hi I need to change my address on the account please 

Best answer by Daz_S

​@Michael Gardner 

 

Use the iD app

 

Or online account.

  1. Log-in to My Account Online.
  2. Tap ‘View your plans’
  3. Tap the green pencil for the plan you’d like to edit.
  4. Tap on the green pencil in the ‘Billing address’ section.
  5. Input your new address details. Tap ‘Save’.

 

    6 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • October 17, 2024

    Hi @Hayley Dawson Turner 

     

    We’d recommend using the iD Mobile app/website to change details such as your home address and postcode.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Clahan
    New Contributor
    • Clahan
    • New Contributor
    • December 31, 2024

    Hi i am trying to change my address but having difficulty doing so I want to upgrade but unable to change address 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • December 31, 2024

    Hi  ​@Hayley Dawson Turner,

    Welcome to the Community!

    What method are you using to change the address?

    I would advise trying via your account online and the iD Mobile app. 

    If you have issues with both please contact our Live Chat Team.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor

    How do I change my address 

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • Answer
    • January 7, 2025

    ​@Michael Gardner 

     

    Use the iD app

     

    Or online account.

    1. Log-in to My Account Online.
    2. Tap ‘View your plans’
    3. Tap the green pencil for the plan you’d like to edit.
    4. Tap on the green pencil in the ‘Billing address’ section.
    5. Input your new address details. Tap ‘Save’.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • January 8, 2025

      Hey there ​@Michael Gardner, it appears that ​@Daz_S has kindly answered the questions for you.

       

      Please let us know if you require any further assistance.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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