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change of address

  • October 14, 2024
  • 6 replies
  • 1549 views

Hayley Dawson Turner
Community Member

Hi I need to change my address on the account please 

Best answer by Daz_S

@Michael Gardner 

 

Use the iD app

 

Or online account.

  1. Log-in to My Account Online.
  2. Tap ‘View your plans’
  3. Tap the green pencil for the plan you’d like to edit.
  4. Tap on the green pencil in the ‘Billing address’ section.
  5. Input your new address details. Tap ‘Save’.

 

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6 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 17, 2024

Hi @Hayley Dawson Turner 

 

We’d recommend using the iD Mobile app/website to change details such as your home address and postcode.

 

Tom


Clahan
New
 Contributor
  • New
 Contributor
  • 1 reply
  • December 31, 2024

Hi i am trying to change my address but having difficulty doing so I want to upgrade but unable to change address 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • December 31, 2024

Hi  ​@Hayley Dawson Turner,

Welcome to the Community!

What method are you using to change the address?

I would advise trying via your account online and the iD Mobile app. 

If you have issues with both please contact our Live Chat Team.

 

Kash


How do I change my address 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • January 7, 2025

@Michael Gardner 

 

Use the iD app

 

Or online account.

  1. Log-in to My Account Online.
  2. Tap ‘View your plans’
  3. Tap the green pencil for the plan you’d like to edit.
  4. Tap on the green pencil in the ‘Billing address’ section.
  5. Input your new address details. Tap ‘Save’.

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • January 8, 2025

Hey there ​@Michael Gardner, it appears that ​@Daz_S has kindly answered the questions for you.

 

Please let us know if you require any further assistance.

 

Thanks,

Tyler