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change of plan


Catherine Palmer
Community Member

I recently came out of contract & changed my plan to SIM only ((£6 monthly). I am still being billed contract price of £13.07. How do I get this to change?

Best answer by andewhite

Sounds like you might’ve purchased a new connection to the iD network with your £6/month SIM only plan, @Catherine Palmer

You could give iD 30-days notice of cancellation for the £13.07/month minimum term contract, now that the minimum term has ended.

This forum article explains the iD cancellation procedure.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12380 replies
  • Answer
  • June 19, 2024

Sounds like you might’ve purchased a new connection to the iD network with your £6/month SIM only plan, @Catherine Palmer

You could give iD 30-days notice of cancellation for the £13.07/month minimum term contract, now that the minimum term has ended.

This forum article explains the iD cancellation procedure.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 3, 2024

Hi @Catherine Palmer,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

 

Kash