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Question

change phone

L
Community Member

i just signed up for an id mobile 24 month contract with an iphone 13 but i cant get on with phone and was wonder if I can change to a samsung phone?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12138 replies
    • March 3, 2025

    Unfortunately ​@Limara161212, iD Mobile don’t provide a post-order phone exchange option. 

    Probably best to return your iPhone 13 order to iD, during the contract cooling-off period. 

    This community article might help.

    Forum member (non-iD).
    L
    1 person likes this
    • L
      Limara161212
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2012 replies
    • March 4, 2025

    Hi ​@Limara161212 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you are unhappy with your new handset. 

    As ​@andewhite has advised, we are not able to swap out the handset but if you wish to return the iPhone and place the order for a Samsung, that can be arranged. 

    When was the iPhone ordered please? 

     

    Thanks, 

     

    Natalie 

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