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Community Member
June 1, 2026

Change to new sim

  • June 1, 2026
  • 1 reply
  • 41 views

I have bought a new ID mobile sim-only contract. I need to cancel my existing ID mobile contract and move over to the sim-only one. I want to keep my same phone number

 

How do I do this?

    1 reply

    iD Mobile Employee
    June 2, 2026

    Hi ​@hmaxwell74 

     

    Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

     

    This is mentioned on our iD Community website and the links are below:

    https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

    https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

    https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996
     

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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