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changed plan

  • August 2, 2024
  • 1 reply
  • 42 views

I changed my plan from 25gb, unlimited calls and text to unlimited data, calls and text, meaning the price went up. But it now says my plan has changed and is more than I used to pay but I get 8gb of data, when I clicked unlimited and the price is for unlimited.. now I'm left with no data.

Best answer by Matthew T

Hey @CarlaaMichellee28,

Looking at the account, can confirm you do have Unlimited Data. Is it the iD Mobile app that shows 8GB?

Your first bill after a Plan Change will always be higher, here’s more information:

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • August 5, 2024

Hey @CarlaaMichellee28,

Looking at the account, can confirm you do have Unlimited Data. Is it the iD Mobile app that shows 8GB?

Your first bill after a Plan Change will always be higher, here’s more information:

Thanks.