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changing tariffs

  • January 16, 2025
  • 1 reply
  • 30 views
Mumzy
Community Member

I sent a fone back and cancelled monthly contract so sim went to pay as u go can I get another monthly contract with new fone and still keep my number withID or is the only way to get off pay as u go is by changing provider 

Best answer by Tyler C

Hey there ​@Mumzy, thank you for reacing out.

 

If you’re already on PAYG with us, then you cannot transfer your phone number from one iD plan to another I’m afraid. You can only do so via a triangle port, where you transfer your number to another network, then back to us on the new plan, which we can explain in further detail if you wish.

 

Thanks,

Tyler

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    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4812 replies
    • Answer
    • January 16, 2025

    Hey there ​@Mumzy, thank you for reacing out.

     

    If you’re already on PAYG with us, then you cannot transfer your phone number from one iD plan to another I’m afraid. You can only do so via a triangle port, where you transfer your number to another network, then back to us on the new plan, which we can explain in further detail if you wish.

     

    Thanks,

    Tyler

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