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changing to a new number on upgrade

  • January 22, 2025
  • 2 replies
  • 95 views
Owe Sare
Community Member

Hi all

 

I have just ordered my upgrade and it states for me to put my current SIM into the phone. I want to change to a new number, how do I do this?

 

Thanks,

Sarah 

Best answer by andewhite

FYI ​@Owe Sare, I think iD Mobile have a £25 admin fee for changing your mobile number. 

Just use the online iD Live Chat, if you decide to change your number. 

The iD advisers work until 8pm on weekdays.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • January 22, 2025

    FYI ​@Owe Sare, I think iD Mobile have a £25 admin fee for changing your mobile number. 

    Just use the online iD Live Chat, if you decide to change your number. 

    The iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • January 23, 2025

    Hi ​@Owe Sare,

    Welcome to the Community!

    Just checking how you got on with the Live Chat?

    If you still require assistance, please get back to us here.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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