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changing to a new number on upgrade

  • January 22, 2025
  • 2 replies
  • 208 views

Owe Sare
Community Member

Hi all

 

I have just ordered my upgrade and it states for me to put my current SIM into the phone. I want to change to a new number, how do I do this?

 

Thanks,

Sarah 

Best answer by andewhite

FYI ​@Owe Sare, I think iD Mobile have a £25 admin fee for changing your mobile number. 

Just use the online iD Live Chat, if you decide to change your number. 

The iD advisers work until 8pm on weekdays.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • January 22, 2025

FYI ​@Owe Sare, I think iD Mobile have a £25 admin fee for changing your mobile number. 

Just use the online iD Live Chat, if you decide to change your number. 

The iD advisers work until 8pm on weekdays.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • January 23, 2025

Hi ​@Owe Sare,

Welcome to the Community!

Just checking how you got on with the Live Chat?

If you still require assistance, please get back to us here.

 

Kash