Hi all I have just ordered my upgrade and it states for me to put my current SIM into the phone. I want to change to a new number, how do I do this? Thanks,Sarah

FYI @Owe Sare, I think iD Mobile have a £25 admin fee for changing your mobile number.Just use the online iD Live Chat, if you decide to change your number.The iD advisers work until 8pm on weekdays.

Hi @Owe Sare,Welcome to the Community!Just checking how you got on with the Live Chat?If you still require assistance, please get back to us here.Kash

changing to a new number on upgrade

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

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The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

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The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

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