Hello,
I have recently signed up for two new sims, one for myself and one for my son. I’d like to pay for both on the same account.
My ref is ***, the second ref is ***
I’ve managed to successfully activate my account and that’s now in the process of porting over my old number.
I’m unable to start my son’s account. That is a/c no ***, New iD no ***, transaction no. ***.
Can you please advise why I’m not being allowed to port over his old number.
Thank you ,
Kevin Reid
Best answer by Tyler
Hey there
Firstly, please note that I have edited your post to remove any personal/sensitive and order information, just to protect yourself and your data.
Secondly, you should be able to register the account/add the plan to your account via the iD Mobile app/website when logged in, what happens when you try please?
Kind regards,
Tyler
+24Hey there
Firstly, please note that I have edited your post to remove any personal/sensitive and order information, just to protect yourself and your data.
Secondly, you should be able to register the account/add the plan to your account via the iD Mobile app/website when logged in, what happens when you try please?
Kind regards,
Tyler
Hi
Thanks for getting in touch.
To clarify, are you looking to use the same number for two handsets?
If so, I am afraid this is not something we offer sorry.
Thanks,
Natalie
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