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Chargeable allowance

  • December 17, 2024
  • 5 replies
  • 66 views

Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming.

 

I sent a text message and then received the above message. 

1. Does this mean that I have lost my access to free roaming calls & text messages?

2. More importantly, am I able to make free calls & send text messages subsequently?

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • December 17, 2024

Hey there ​@Jazebel, where are you abroad please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • December 17, 2024

Spain


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • February 5, 2025

Hey there ​@Jazebel, we’re sorry we missed this, as it didn’t come through our end. Our sincere apologies.

 

Were you charged at all?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • February 6, 2025

No. Thanks


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  • iD Mobile Employee
  • 2119 replies
  • February 8, 2025

That’s great to hear. 

 

Please get in touch if you require any assistance in the future. 

 

Nat