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charged for a cancelled plan

  • February 11, 2025
  • 1 reply
  • 13 views
K
Community Member

i ordered a phone from Carphone warehouse with id mobile contract .i returned  the phone with in the return period. But was charged 20 gbp..why?

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2277 replies
    • February 15, 2025

    Hello ​@krishan 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you received an unexpected charge. 

    Did you receive an invoice for this? This should details any days or usage that the charge has been generated for. 

     

    Please do let us know. 

     

    Thanks, 

     

    Nat 

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