My daughter stopped using her ID account (in my name) a few months ago, and threw the Sim card away before I had chance to cancel it. how do I close the account as the DD keeps coming out each month. I can no longer log into that particular ID account online either as when i request a password it sends it to the phone number where we no longer have the sim. Please help. Thanks

Hi @RSRPWe’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Tom

Closing account after sim card has been thrown away

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