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compensation

  • January 24, 2025
  • 2 replies
  • 261 views
L
Community Member

When will we here about compensation for the inability to make calls yesterday

we are paying for a service we did not receive 

Best answer by Stardust

Yes. Go onto live chat and ask for compensation for not being able to make calls during the outage 

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    Stardust
    Helpful
 Contributor
    • Stardust
    • Helpful
 Contributor
    • 15 replies
    • Answer
    • January 24, 2025

    Yes. Go onto live chat and ask for compensation for not being able to make calls during the outage 

    Black Arrow, Woomera, Australia, October 1971
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • January 26, 2025

    Hey there ​@Lorrette Allen, 

     

    We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.  

     

    If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.

     

    For latest updates, please see:

     

    https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

     

    I can see above that ​@Stardust has advised you to contact our live-chat. Please let us know if that’s the case, or if you require further assistance.

     

    Thanks,

    Tyler

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