compensation

No service here still, Ayrshire. 

Will I get compensation for the outage on 23rd January?

Still nowt here in Ayrshire 

I understand that “Three” are going to pay compensation and as ID piggybacks off that network it would seem sensible for ID to offer the same. Let’s see what happens.

Hey there ​@Seadog, ​@Elvis James & ​@James Smyth, 

We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.  

If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.

Are you still having issues now please?

Thanks,

Tyler

My phone is back to normal. Thanks

🍀

Service has returned. 

Glad to hear the service has returned for you ​@Seadog and ​@James Smyth 

To discuss billing during the downtime, please reach out to our team via Live Chat here. 

Thanks, 

Nat 

Did anyone get compensation if so what was offered?.

Can't be arsed to bother. 

Same here. Though no idea if iD are automatically refunding - if not maybe they should.

If its calculated based on the 26 hours they claimed this outage lasted (mine still isn’t back to where it used to be), then it’d cost me more in time and effort than it would to have a partial refund.

As an example £7pm x 12 = £84 divided by 365 days = 23p per day.

I did read of one getting their full months contracted price refunded though (IIRC ~ £45)