Dear iD Mobile Customer Service Team: I am writing to ask whether I can make a claim for compensation in respect of the network outage on Wed 25th June 2025. It caused me a number of issues, and some anxiety, as I was expecting some important calls that day. Thank you.
Solved
compensation
Best answer by andewhite
To request a goodwill payment after last week’s service disruption, contact iD customer support using their online web chat service,
https://idmobile.co.uk/live-chat
The iD advisers work until 8pm on weekdays - the iD bot works 24/7.
+26To request a goodwill payment after last week’s service disruption, contact iD customer support using their online web chat service,
https://idmobile.co.uk/live-chat
The iD advisers work until 8pm on weekdays - the iD bot works 24/7.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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We’ll see you there.
Anika
+24You’re very welcome
Kind regards,
Tyler
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