I made a complaint about lack of 5g signal on my 5g phone a week ago, and I have now received an email reply asking me to ring you. Do you consider this to be good customer service.
A
Good luck. I made a complaint and I was on hold for 40 minutes when I called them. Then they hung up after they answered the call, then I had to call again and was then on hold for another 40 minutes before they tried to deal with my complaint. They couldn’t sort it on the phone and I was told to wait another 48 hours.
I've already realised Customer Service is very very poor.Â
Userlevel 7
+7
Hi
Welcome to the Community!
We are sorry to hear about the issues with 5G coverage.
It sounds like the team have asked you to call them as they require further information.
Once the team have all the information they need, they can assist you further.
Â
Kash
I did. They can'tÂ
Userlevel 7
+7
Hi
Have the team provided their final response on the issue?
I would advise continuing to check this out with the team as they will best assist you.
Further to this contacting via multiple platforms may cause confusion with the complaint.
Â
Kash
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