I made a complaint about lack of 5g signal on my 5g phone a week ago, and I have now received an email reply asking me to ring you. Do you consider this to be good customer service.
Solved
Complaint
Best answer by Kash M
Hi
Have the team provided their final response on the issue?
I would advise continuing to check this out with the team as they will best assist you.
Further to this contacting via multiple platforms may cause confusion with the complaint.
Kash
This topic has been closed for replies.
Good luck. I made a complaint and I was on hold for 40 minutes when I called them. Then they hung up after they answered the call, then I had to call again and was then on hold for another 40 minutes before they tried to deal with my complaint. They couldn’t sort it on the phone and I was told to wait another 48 hours.
+24Hi
Welcome to the Community!
We are sorry to hear about the issues with 5G coverage.
It sounds like the team have asked you to call them as they require further information.
Once the team have all the information they need, they can assist you further.
Kash
+24Hi
Have the team provided their final response on the issue?
I would advise continuing to check this out with the team as they will best assist you.
Further to this contacting via multiple platforms may cause confusion with the complaint.
Kash
+25Hi
Do you still require assistance with this?
If you already have a complaint open and still have it open, you’ll be able to contact the complaints team on 0800 049 2402 or 0800 049 1300.
Tom
I have written a letter to you which you have completely ignored. You have never addressed my complaint. You have never investigated my complaint. You are completely useless.
+24Hi
Welcome to the Community!
Can you advise which address you sent this to and when you sent it?
It can take some time for complaints via letter to be picked up and addressed.
Kash
Sent on the 8th May, two months ago. Sent to the address on your website. This really doesn't wash I'm afraid.
Technical support have also lied to me that 5g is not available in my area when their coverage checker confirms that there is. Absolutely bloody dire service
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