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complaint

  • December 2, 2024
  • 3 replies
  • 54 views

It’s been 7days now since my complaint was logged and not a single attempt has been made to contact me!! Reference number 431626817

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 3, 2024

Hi ​@seanbatman 

 

Please have the account holder check their emails and calls for attempts from the complaints team.

 

Tom


  • New Contributor
  • January 23, 2025

I have failed to use my phone for the entire day. This is a disgraceful service are users due compensation 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 24, 2025

Hey there ​@Robjo,

 

​We're aware of a network wide issue that was affecting services, and we believe this has now improved, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thank you,

Tyler