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Configuring MMS setting manually


I have an iPhone 15 Pro and I’m not always able to send messages.  I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually.  

Anyone know how to do that on an iPhone?

 

Many thanks

Paul

Best answer by Siân

OK, and are you still having issues with sending messages ​@Paul Loseby ?

Would you like for us to escalate this for you?

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WelshPaul
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  • Platinum 
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  • 2958 replies
  • May 18, 2025

You can’t change the MMS APN fields because the iD Mobile iOS profile hides this information from its customers.


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  • 12 replies
  • May 18, 2025

Many thanks for that Paul.  I appreciate your help.

Regards

Paul


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 20, 2025

Hi ​@Paul Loseby,

Welcome to the Community!

Did you manage to send an MMS? If you are having issues please get back to us and we can assist you further.

 

Kash


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  • 12 replies
  • May 20, 2025

Hi Kash and many thanks for coming back to me.  I’ve just tried to send a straight forward text to ‭+44 7861186819‬ with no images etc.  Some go through and some don’t.  I have got iMessages enabled on iCloud but I thought that if the recipient didn’t have an iPhone, it just reverted to a normal message anyway.  If you can tell me what I’m doing wrong, I’d be really grateful.

Many thanks and kindest regards

Paul

PS - My iPhone is obviously connected to my iMac and shares the messages app


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • May 21, 2025

Hey there ​@Paul Loseby, just to check, is your bill cap high enough to allow the charges for MMS messages to go through please?

 

Thanks,

Tyler


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  • 12 replies
  • May 21, 2025

I don’t know Tyler.  I think I have it set at £25 but I very, very rarely send any pics or attachments

 

Regards

Paul


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • May 22, 2025

Hi there ​@Paul Loseby, £25.00 would be way more than an MMS costs, so that shouldn’t be the issue in this case.

 

When you go into phone settings, does your phone number showing correct just to check?

 

Thanks,

Tyler


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  • 12 replies
  • May 22, 2025

Yes but with +44 rather than (0)7368 etc

Many thanks for looking into it Tyler.  I do appreciate it.

Kindest Regards 

Paul


Siân
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • May 23, 2025

OK, and are you still having issues with sending messages ​@Paul Loseby ?

Would you like for us to escalate this for you?


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  • 12 replies
  • May 23, 2025

It all seems fine now Sian thank you


Siân
iD Mobile Employee
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  • iD Mobile Employee
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  • May 23, 2025

Fab, glad to hear this ​@Paul Loseby 

If you ever need anything else, please let us know.