Hi ​@mbowater ,

I’m sorry you’re experiencing these connectivity issues,  I understand how frustrating this can be, especially when you’ve already been waiting for support.

Since you’ve already tried Airplane mode and resetting Wi-Fi settings, the next steps I’d recommend are:

-Restart the phone and ensure the software is fully up to date

-Reset network settings (this won’t delete personal data)

-Try manually selecting the network (Settings > Mobile Network > Network Operators)

-Test the SIM in another phone if possible, to rule out a device issue
 

As you’ve already contacted Live Chat and a callback has been requested, the best next step is to allow the complaints/technical team to return your call, as they can run network checks and escalate this if needed. If you don’t hear back within the agreed timeframe, please reach out again.

Lamiya

All sorted now, by ID agent. 
 

Thank you for letting me know.

Could you please try the steps below and check whether the network coverage improves?

Manual Network Selection:

Open Settings
Tap Mobile Service
Select Network Selection
Toggle Automatic on or off
If you turn it off, select iD Mobile from the list of available networks
Swipe up from the bottom of the screen to return to the Home screen
Wait a few minutes, then test the services again

Please let me know if this improves the connection.

Hi ​@mbowater ,

That’s great to hear,

Thank you for confirming everything is now sorted. If you need any further help in the future, please don’t hesitate to get back in touch.

Lamiya