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contract ended

  • September 21, 2025
  • 1 reply
  • 32 views
M
New Contributor

Hi my contract ended 19/09/2025 and I have upgraded to a Sim only deal today but was sent an email saying my next deal will be £51 next month. So I will be having 2 direct debits ? I been trying to cancel but nowhere possible. Anyone had the same issue?

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 22, 2025

    Hi ​@Mammie1997  please don’t cancel the Direct Debit, as this will be the one for your plan as you have upgraded. The bill will be pro rata which is why it may look a little more. This link will explain this fully for you - Why does my bill look different after an Upgrade or a Plan Change (Pro Rata)? | iD Mobile Community

    If you do have any further questions, please let us know.

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