Contract package coming to the end and just want SIM only contract

Just to say ​@JoeKing, an iD Mobile contract doesn’t end unless one of the parties decides to cancel the agreement, by giving the other party 30-days notice.

If your 24-month minimum term is approaching, then you could discuss your options with the iD telephone sales team by calling 020 7139 1397, between 9am - 6pm.

• How do I change my plan? F.A.Q.

• What is an Upgrade? F.A.Q.

• How do I upgrade my phone? F.A.Q.

Otherwise, these community articles might help. 
🤞

andewhite wrote:

Just to say ​@JoeKing, an iD Mobile contract doesn’t end unless one of the parties decides to cancel the agreement, by giving the other party 30-days notice.

If your 24-month minimum term is approaching, then you could discuss your options with the iD telephone sales team by calling 020 7139 1397, between 9am - 6pm.

• How do I change my plan? F.A.Q.

• What is an Upgrade? F.A.Q.

• How do I upgrade my phone? F.A.Q.

Otherwise, these community articles might help. 
🤞

​@andewhite  Thank you for your reply so I get what you're saying I would assume at the end of my 2 year contract or there abouts ID Mobile would or should adjust my rental to now show my unlimited data contract now? As I've know companies not to reflect the change after one's paid for the phone at the end of their contract.

Thank

Joe

Okay ​@JoeKing, with iD your contract isn’t broken-down into a per month phone payment, and monthly airtime payment. 

Check your iD bills - I suspect phone and airtime are not shown separately.

With iD you need to change or upgrade at the end of your 24-month minimum term, otherwise the monthly payment stays the same. This is probably included somewhere within your contract terms & conditions.

Bottom line - if you do nothing, you’ll continue to pay same per month, despite having paid in-full for your phone. 

Just as I thought I'll either port my number near the end of contract to another network for a short time and take out a Sim only contract and port my number back to ID mobile..

Thank for all your help ​@andewhite 

Hi ​@JoeKing 

Thanks for posting. 

It looks like ​@andewhite has been able to assist with your query.

We just wanted to also confirm that we will send an end of contract notification to you prior to the contract end date. 

This will detail all of the options available.

Please let us know if you have any further questions. 

Thanks, 

Nat 

Thank you ​@Natalie W on your reply it's just just to make sure that 1) I would not loose my number if Upgrade to a sim only plan. Or just took out a sim only plan. It would be Unlimited data over 24months something like £16 or £18 p/m sim only. Actually price can't remember.

2) It would save me doing a 3way port if I had to leave ID Mobile and come back again to get that deal.

3) Just resurreassurance of the whole process of what's involved  once I'm out of contract and just wanting to keep my number which I brought to IDMobile and get the new sim package when I'm ready. By the way I have like 7 months or so left.

Thank you. 

Joe 

Hey ​@JoeKing, no problem at all.

If you order an upgrade via the iD Mobile app/website via the “Upgrades” tab when logged in, or via calling our sales team, you’ll keep your same number.

If you order a new, separate plan from us directly or via a third party, then you’d either lose your number, or need to complete the three way, triangle port.

I hope that all makes sense and let us know if any further questions.

Thank you,

Tyler

Hey ​@JoeKing, it’s our pleasure, and we’re always here and happy to help!

Thank you for your kind words and feedback, we as a team really appreciate it a lot!

Have a great day!

Thanks,

Tyler