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couverture

  • June 20, 2025
  • 3 replies
  • 51 views
L
Community Member

How do I contact customer service? 
The chat is not working.
I'm having network and internet problems and I'm working with my phone
Need help?

Best answer by andewhite

This community article explains some alternatives to using iD Live Chat, ​@Laila El benni. 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • June 20, 2025

    This community article explains some alternatives to using iD Live Chat, ​@Laila El benni. 

    Forum member (non-iD).
    M
    Helpful Contributor
    • MalcK
    • Helpful Contributor
    • June 20, 2025

    I found using Facebook Messenger the best but don't expect instant replies 

    If you have Broadband available then connect you phone through that for internet and also use it for calls using WiFi calling on your phone. 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • June 23, 2025

      Hey there ​@Laila El benni, we hope the kind advice from ​@andewhite and ​@MalcK has been able to help.

       

      Thanks,

      Tyler

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