I am currently on holiday and had a message to say I've used 80% of my bill cap. How can I check what that is made up of, ie calls/messages/data so I know how to amend my usage.
please reply asap as this is costing me money.
kind regards,
Anthony South
+22Hi there
The main question is where are you currently - that way one of us can check how much it costs for calls and texts and data.
Usage wise the iD app no longer gives real time usage so working this out would be difficult. You could look at the call log to work out the calls and their duration and look at the amount of texts being sent and you could check the data usages on the phone too. The app does count down for the data though. If you’re in the EU then the data side of things allows 30GB (depending on if you have less or more than 30GB normally).
Hello
Thanks for getting in touch with us here on the community.
Can you please confirm where you are roaming?
If you require further information regarding roaming costs, details can be found here.
Thanks,
Nat
Thank you for your responses. I am in Egypt and only took a day to use up the £20 cap even though I am connected to the WiFi.
I find it a little frustrating how there is such little info, especially due to the fact there is no way of contacting anyone.
I have had other issues where I needed to speak to someone direct but this isn't an option, and probably a reason to change providers when my contract expires
+24Hey there
For future reference, please note we are contactable here, via both public and PM’s, as well as via Facebook and Twitter, and also via our live-chat:
https://www.idmobile.co.uk/live-chat
We also have a dedicated complaints team and vulnerable customers phone-line that can be called if needed by our customers.
We’re sorry if you wish to leave at the end of your contract, and wish you all the best if you do.
Thanks,
Tyler
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