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Currently using a 2G phone with iD - problems upgrading to 4G

  • September 16, 2024
  • 1 reply
  • 52 views

Sheila Matthews
Community Member

Currently have Galaxy J3 bought from Currys 5 years ago that says it uses 2G. Upgraded to Galaxy A10 (updated). Transferred sim card, and phone internet is fine but calls/texts are not functioning away from wi-fi.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 19, 2024

Hi @Sheila Matthews 

 

Is this issue with the J3 or the A10? 

  

Have you tried a network settings reset? 

  

Settings > General management > Reset > Reset mobile network settings 

  

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings. 

  

Tom