At least you have received something... ID after 2 months haven't sent me the voucher... Anyone able to assist?

Hi ​@Siminska ,

Welcome to the Community!

You can visit the link below to view your Gift Card balance.

https://wbiprod.storedvalue.com/wbir/clients/currys

​@Priyesh123 can you please confirm the voucher that you are referring to, which make and model handset did you purchase?

Kash

Hi ​@Kash 

£100 Currys gift card. Purchased the Google Pixel 9 Pro XL 128GB Obsidian.

Hey there ​@Priyesh123, thank you.

What date did you order this with us please?

Thanks,

Tyler

​Hi @Tyler, 

This order was on 29/11/2024 part of Black Friday deal.

Hi there ​@Priyesh123, please see the T&C’s for this gift card:

Step 1:
Purchase a Google Pixel 9, Google Pixel 9 Pro or Google Pixel 9 Pro XL between 27/11/2024 – 03/12/2024.

Step 2:
Gift Card dispatched to registered email address between 21/12/2024 – 26/01/2025.

https://www.idmobile.co.uk/claim-your-offer

Therefore, if not received by the end of 26/01/2025, please get back in touch.

Thanks,

Tyler

Hi Kash,

Thanks for your reply.

The gift card is not working. I checked the link  and I can't check the balance. What now?

Simisnka.

Hey there ​@Siminska, do you receive an error when you click on the link?

Or what comes up when you do click on it please?

Thanks,

Tyler

Hi Tyler,

This is the message when I tried to check my balance. "Something went wrong. Please try your request again." I also went to a store and the card is empty.

Many thanks,

Simisnka 

It is now beyond the mentioned date of the 26th Jan and still no email with the £100 Currys gift card.

Hi ​@Priyesh123,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Good morning,

Do you have any updates about my issue?

Many thanks, 

Siminska 

Hello ​@Siminska 

Thanks for getting back to us. 

Just to rule out a browser issue, can you please try the link on another browser? 

If this doesn't work, please do let us know. 

Nat 

Hi Natalie,

I checked and it doesn't work. As I mentioned earlier, I was in a store and when I wanted to pay, I got a message that there was no money on the card.

Thanks, 

Daria 

Hey there ​@Siminska, we’re sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler