I've had a pixel XL 2 on contract since last September/October and the other day my phone got slightly wet in the rain. Now it seems that the phone won't charge. This is obviously a issue with this phone being waterproof.
Basically can the phone be repaired for free or am I sending it back and not paying anymore?
Solved
damaged by rain
Best answer by Anonymous
Hi @Pevans89
@Hikari is correct, unfortunately water damage is not covered under the manufacturers warranty.
If you pop into your local Carphone Warehouse store, they can assess the phone and see if it is the water that has caused this issue.
If this is due to water damage, I'm afraid they would be unable to offer a repair.
Water damage to the handset would be classed as physical damage, and as such we would be unable to accept a return of the phone for this issue.
If you have insurance on the phone, you may be able to claim for this with your insurer directly.
Apologies we have been unable to provide better news with regards to this.
Jade
View originalIf you pop into your local Carphone Warehouse store, they can assess the phone and see if it is the water that has caused this issue.
If this is due to water damage, I'm afraid they would be unable to offer a repair.
Water damage to the handset would be classed as physical damage, and as such we would be unable to accept a return of the phone for this issue.
If you have insurance on the phone, you may be able to claim for this with your insurer directly.
Apologies we have been unable to provide better news with regards to this.
Jade
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