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Question

dashboard showing wrong number since port


timlimoux
Community Member
Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app
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4 replies

timlimoux
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 28, 2019
Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 29, 2019
Hello @timlimoux,

Can you confirm if the number has since ported over and updated to reflect this?

What happens when you call out, which number shows?
What about when texting?
What happens when people ring you on the number shown on the iD app? (the temporary one)
What happens when people call you on your ported number?

Mohammed

CLY12
Community Member
  • Community Member
  • 0 replies
  • January 4, 2021

Hi my text and calls arecorrect it is just the display on the dashboard that is incorrect 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • January 5, 2021

Hi @CLY12 

What incorrect information you are seeing on the dashboard?

-Mohsin