Question

dashboard showing wrong number since port

  • 28 August 2019
  • 2 replies
  • 36 views

Userlevel 1
Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app

2 replies

Userlevel 1
Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app
Userlevel 6
Badge +6
Hello @timlimoux,

Can you confirm if the number has since ported over and updated to reflect this?

What happens when you call out, which number shows?
What about when texting?
What happens when people ring you on the number shown on the iD app? (the temporary one)
What happens when people call you on your ported number?

Mohammed

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