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data

  • June 8, 2025
  • 2 replies
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L
Community Member

How my account is saying I've used all my allowance of  10GB and my phone is saying I've only used 3GB? Thanks 

Best answer by MZone

In essence, the data usage on your phone is a cumulative display of data usage since your last manual reset, which may or may not match your monthly billing period. 

    2 replies

    MZone
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    • MZone
    • Platinum 
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    • Answer
    • June 8, 2025

    In essence, the data usage on your phone is a cumulative display of data usage since your last manual reset, which may or may not match your monthly billing period. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 9, 2025

    Hi ​@Lauraaa 

     

    I’d recommend what ​@MZone has said here. I’d recommend going into your device settings and aligning your data usage set limit to the data allowance you have.

     

    Anika 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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