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Data allowance has dropped by 80GB from 100GB to 20GB

  • July 15, 2024
  • 1 reply
  • 43 views

Hi, my contract is for 100GB data per month and 30GB roaming per month. My account now says I have 20GB data and no details on roaming. Please can you advise and amend? I am roaming at the moment and do not want charges. 

Best answer by Matthew T

Hey @LesleyW,

Can confirm you have 100GB and 30GB fair usage roaming. We’re aware of a visual glitch on some accounts showing the incorrect data and hope to resolve soon.

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • July 24, 2024

Hey @LesleyW,

Can confirm you have 100GB and 30GB fair usage roaming. We’re aware of a visual glitch on some accounts showing the incorrect data and hope to resolve soon.

Thanks.