Data allowance used up within hours of new sim.

Hi @Steve Gilmour 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi Tom

I did use live chat which was a waste of time as when I eventually got through to a real person all he said was my data had run out and I had to purchase more despite my explanation. I gave up on ID and switched the sim off. I was very impressed at the speed however compared to GiffGaff. Thanks Steve

I had exactly the same issue, purchased a 30GB data plan running alongside my Sky mobile. I was testing the data speeds where I live, probably did 10 or 15 speed tests using Okla and used 25GB of data apparently. Something is not right that a speed test uses that volume of data and surely anyone would be curious and would test this out. I’m only on a monthly plan so if it continues to do this I’ll go elsewhere.

In my brief time with ID I found them deplorable to deal with. After hunting for over an hour to find a way to chat to a real person I was told and I'm paraphrasing, "well you've used up your data and you must add more funds". Doing a speed test only uses mb's of data not GB's so if they did this to us, how many more people are wasting money and being told the same nonsense? 

Agree, I’ve been looking to see a way I can chat to someone somewhere but literally no options on the app or online from what I can see. We’ll see if it is worth continuing with. There is a lot of competition out there for sims and if they provide esim it is pretty easy to sign up and get started. No excuse for poor customer service.

Hi @Phil Branach @steph221182,

Welcome to the Community!

You can check your data usage via your phone depending on the handset.

You can check via your handset settings under data usage.

Kash