I have just travelled to France. I had to get a new phone before travelling and didnt realise data roaming was turned off. I've now had a mesaage saying as it wasnt turned off at home I can not use it and cannot switch it on. Is there anyway around this as I really need data for banking, tickets and travel info.
Thanks
Best answer by Tyler C
Hey there
You should be able to enable data roaming via both your phone’s own settings, and also via the iD Mobile app/website.
Is data roaming via your phone’s own settings grayed out at all?
If you require instant assistance, I’d recommend contacting our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
+24Hey there
You should be able to enable data roaming via both your phone’s own settings, and also via the iD Mobile app/website.
Is data roaming via your phone’s own settings grayed out at all?
If you require instant assistance, I’d recommend contacting our live-chat:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
Thank you - yes, its greyed out so I cant switch it on. I tried to get on the live chat but it wont appear on my phone!! I read the advice about pop ups etc. But just cannt get it to work!
+24Hi
Are you able to test the SIM in another handset and see if that works?
It may be worth resetting your network settings and trying again.
Kash
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