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Data roaming - is it off?!

  • June 19, 2024
  • 3 replies
  • 213 views

Hi, I've turned my data off, yet I've received text msgs whilst in Turkey and am worried.ive not actually turned off data roaming. Says no data roaming has been used, so how am I receiving text msgs? Thanks

Best answer by andewhite

Did you do this on your handset, in your iD account online (or iD app), or both, @JennyJoanne

Text messages are free to receive anywhere when roaming abroad.

Other network services may be chargeable - however, just set your iD account bill cap to £0 and avoid any out-of-plan charges, whether roaming or not.

 

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3 replies

andewhite
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  • Answer
  • June 19, 2024

Did you do this on your handset, in your iD account online (or iD app), or both, @JennyJoanne

Text messages are free to receive anywhere when roaming abroad.

Other network services may be chargeable - however, just set your iD account bill cap to £0 and avoid any out-of-plan charges, whether roaming or not.

 


  • Author
  • New Contributor
  • June 21, 2024

Just on my handset. Thank you for your reply


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2024

Hey there @JennyJoanne, welcome to Community!

 

As @andewhite has kindly mentioned, you need to enable roaming via both your phone’s own settings, and the iD Mobile app/website.

 

I hope that helped, but if you have any further questions, please let us know.

 

Thanks,

Tyler