Skip to main content
Solved

Data roaming not working in Spain

Colin Macleod
Community Member

Hi. Just arrived in Spain with my wife. My phone connected to data roaming no problem. My wife's phone (also ID)will not connect. A message from id says that her phone left network in UK with data roaming turned off. It was in fact turned on. Tried turning roaming on and off but does not help. Any suggestions please🙂

Best answer by andewhite

Have you tried a NETWORK RESET on your spouse’s phone, @Colin Macleod? 

This forum article may help.

View original

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • June 3, 2024

Have you tried a NETWORK RESET on your spouse’s phone, @Colin Macleod? 

This forum article may help.

Forum member (non-iD).
Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8175 replies
  • June 10, 2024

Hi @Colin Macleod,

Welcome to the Community!

Have you tried turning roaming on from your handset settings and the iD Mobile account?

Please let us know if you still haven’t managed to resolve this and we can PM you.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Perks banner
Terms & Conditions