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Data roaming text but I'm not abroad

  • September 28, 2024
  • 1 reply
  • 63 views

I've just received this text but I'm not abroad and my roaming data is off! Am i going to be charged?! 

“You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB. If you exceed your inclusive data allowance, the out-of-plan rate of £10.24 per 100MB will apply. For more info, visit idmobile.co.uk/roaming"

Best answer by Tyler

Hey there @JazmineNevitt, welcome to Community!

 

Have you recently changed plan at all?

 

We’re aware of an error when customers change plan/upgrade at the moment, some customers receive this text in error. If you’re not abroad, or received this after changing plan, please ignore and accept our sincere apologies for the confusion.

 

Thanks,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4228 replies
  • Answer
  • October 3, 2024

Hey there @JazmineNevitt, welcome to Community!

 

Have you recently changed plan at all?

 

We’re aware of an error when customers change plan/upgrade at the moment, some customers receive this text in error. If you’re not abroad, or received this after changing plan, please ignore and accept our sincere apologies for the confusion.

 

Thanks,

Tyler