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data roll over not working

C
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I’m on a 8Gb pay as you go contract and my data roll over isn’t working. Any ideas why?

Best answer by WelshPaul

Hi ​@Challinor8, unfortunately, there is no data rollover on pay go. If you regularly find you have unused data, you can easily move to a different plan the following month. Use the iD Mobile app or My Account online to check your remaining data usage allowance.

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    WelshPaul
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    • WelshPaul
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    • May 15, 2025

    Hi ​@Challinor8, unfortunately, there is no data rollover on pay go. If you regularly find you have unused data, you can easily move to a different plan the following month. Use the iD Mobile app or My Account online to check your remaining data usage allowance.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
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    • Challinor8
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    • 2 replies
    • May 15, 2025

    Sorry correction, I’m actually on a pay monthly contract (for past 5+ yrs) and I’ve always had roll over but it’s no longer showing in my app and I got a notification I’d used 80% of my data (app shows 3.1Gb out of 8Gb left and no rollover…)

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 15, 2025

    Hi ​@Challinor8  sorry to hear this. 

    Are you able to log into your account on a laptop/desktop to see if the data rollover is showing correctly there?

    Had you perhaps used more data that you thought last month and therefore wouldn’t have any to rollover?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
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    • Challinor8
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    • 2 replies
    • May 15, 2025

    Hi, my April bill says I carried over 8Gb to this month so should have had 16Gb at start but only showing 8Gb on the app and web login…🙁

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 15, 2025

    OK ​@Challinor8  are you able to share a screen shot please?

    Please ensure any personal details are redacted.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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