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May 15, 2025
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data roll over not working

  • May 15, 2025
  • 18 replies
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I’m on a 8Gb pay as you go contract and my data roll over isn’t working. Any ideas why?

    This topic has been closed for replies.
    Best answer by WelshPaul

    Hi ​@Challinor8, unfortunately, there is no data rollover on pay go. If you regularly find you have unused data, you can easily move to a different plan the following month. Use the iD Mobile app or My Account online to check your remaining data usage allowance.

    18 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    July 29, 2025

    Hi ​@Pcw24601 

     

    The amount you have for the month is I believe on the left side of the screen.

     

    In the reply box, there’s a paperclip icon, that’ll let you upload a file or even next to it an icon of an image.

     

    Tom

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    Active Contributor
    July 29, 2025

    Hi Tom

    Thanks for all your help on this, but I’m still struggling a bit (which is quite embarrassing as I work in software!). I can’t see the paperclip on the reply box. I was initially using Chrome on my Android phone, but am now trying Chrome on my Mac and it’s not there either. There’s a section selector (paragraph, heading, etc.), bold/italic/underline/colour/bg colour, bullet/numbered list, right/centre/left justify, emoji, quote and ellipses. The ellipses expands to table/code/spoiler. Do you need to have some additional user permissions to put attachments on the forum?

    Regarding the details, I typically use less data than my allowance, except during my summer holidays. My last bill, which shows usage up to 1July and contract charges up to 1 August, shows a data allowance of 12,288MB (I’ll round to 12Gb for simplicity), a roll over of 12Gb, giving a ‘total combined available’ of 24Gb for ‘last month’ (June). It then shows usage of 3Gb, and 9Gb expired, giving 12Gb ‘rolled over into the current month’ (July).

    The confusing thing is the ‘Data remaining’ on both the app and website shows “14.3Gb/12Gb”, when I expected it to show “14.3Gb/24Gb”. I’ve not used the app in a while but I’m fairly confident that’s what it used to show. It also says “14.3GB includes data rollover and any active UK minutes” which, again, doesn’t make sense to me--the 14.3Gb is my usage, not allowance. I have a £0 bill cap, so I’m reasonably confident that the roll-over is being accounted for in the billing, it’s just the display is wrong.

    I’ve saved screenshots--if the upload can be resolved I’ll post them.

    Kind regards

    Paul

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hi there ​@Pcw24601, I’m unsure why the paperclip wouldn’t be showing for you, sorry about that. In this instance, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

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    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    July 30, 2025

    The following post by ​@Matthew T might explain why ​@Pcw24601 can’t upload anything to the forum ​@Tyler C

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Thanks ​@WelshPaul for sharing this. I’m hoping the temporary changes made to Uploads and Attachments can be undone soon, I’m just waiting for the go ahead once the Online Safety Act has been reviewed by the relevant teams!

    iD Community Manager
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Thank you for making me aware ​@WelshPaul, I appreciate it!

     

    Kind regards,

    Tyler

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    Active Contributor
    August 1, 2025

    Totally my stupidity, thanks everyone for your patience (both here and in the private messages). The first number is the *remaining* data. For some reason I though it was the *used* data.

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 4, 2025

    No worries ​@Pcw24601  we are glad you got sorted.

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