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May 15, 2025
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data roll over not working

  • May 15, 2025
  • 18 replies
  • 656 views

I’m on a 8Gb pay as you go contract and my data roll over isn’t working. Any ideas why?

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    Best answer by WelshPaul

    Hi ​@Challinor8, unfortunately, there is no data rollover on pay go. If you regularly find you have unused data, you can easily move to a different plan the following month. Use the iD Mobile app or My Account online to check your remaining data usage allowance.

    18 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    May 15, 2025

    Hi ​@Challinor8, unfortunately, there is no data rollover on pay go. If you regularly find you have unused data, you can easily move to a different plan the following month. Use the iD Mobile app or My Account online to check your remaining data usage allowance.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 15, 2025

    Sorry correction, I’m actually on a pay monthly contract (for past 5+ yrs) and I’ve always had roll over but it’s no longer showing in my app and I got a notification I’d used 80% of my data (app shows 3.1Gb out of 8Gb left and no rollover…)

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2025

    Hi ​@Challinor8  sorry to hear this. 

    Are you able to log into your account on a laptop/desktop to see if the data rollover is showing correctly there?

    Had you perhaps used more data that you thought last month and therefore wouldn’t have any to rollover?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 15, 2025

    Hi, my April bill says I carried over 8Gb to this month so should have had 16Gb at start but only showing 8Gb on the app and web login…🙁

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2025

    OK ​@Challinor8  are you able to share a screen shot please?

    Please ensure any personal details are redacted.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    July 27, 2025

    This is happening for me too, both the app and the website have stopped showing my roll over data. However, they still seem to be being counted (I've used all my monthly data and am into the roll over data, showing as I've used 14.2/12gb, but I don't seem to be being charged.)

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    July 28, 2025

    Hi ​@Pcw24601,

    It may not work but it’s worth a try, please can you uninstall and reinstall the app then try again?

     

    Kash

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    Active Contributor
    July 28, 2025

    Thanks for the suggestion. I get the same info on the website (14.4Gb / 12Gb), so I don't think the app is the issue.

    Tom
    iD Mobile Employee
    iD Mobile Employee
    July 29, 2025

    Hi ​@Pcw24601 

     

    Could you send a screenshot of what you’re seeing in the app? (Blurring/covering any private info)

     

    The app usually shows;

     

    Monthly Allowance + Rollover / Monthly Allowance

     

    So in your 14.2GB case;

     

    12GB + 2.2GB (14.2GB) / 12GB

     

    Tom

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    Active Contributor
    July 29, 2025

    I don't think that's what it used to show. I expected it to show: 

    [Usage so far this month] / [total allowance this month (=contract allowance + roll over)].

    In my case, I'd rolled over 12Gb and had 12Gb contact, so expected to see 14.4/24.

    I'm fairly sure that's what it used to show. Otherwise, how do you know how much alliance you have left this month? 

    What's the best way to attach a screen shot?