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Data rollover not showing in new app

G
New
 Contributor

I upgraded my SIM plan on 22 May and went through allowance renewal around 13 June, but the data rollover isn’t showing in my account. Do I need to wait for another allowance renewal to see the rollover?

Best answer by Tom

Hi @garlicksg & @PJB92 

 

If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

 

Tom

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    2 replies

    P
    New
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    • PJB92
    • New
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    • 1 reply
    • July 2, 2024

    I have the same problem, I upgraded my SIM on 6 June and it has just reset the data allowance for the first time. No data has been rolled-over from the previous month.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • Answer
    • July 16, 2024

    Hi @garlicksg & @PJB92 

     

    If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

     

    Tom

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