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Data rollover not showing in new app


I upgraded my SIM plan on 22 May and went through allowance renewal around 13 June, but the data rollover isn’t showing in my account. Do I need to wait for another allowance renewal to see the rollover?

Best answer by Tom

Hi @garlicksg & @PJB92 

 

If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

 

Tom

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2 replies

  • New
 Contributor
  • 1 reply
  • July 2, 2024

I have the same problem, I upgraded my SIM on 6 June and it has just reset the data allowance for the first time. No data has been rolled-over from the previous month.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • July 16, 2024

Hi @garlicksg & @PJB92 

 

If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

 

Tom