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Data rollover not showing in new app

  • June 27, 2024
  • 2 replies
  • 132 views
G
New Contributor

I upgraded my SIM plan on 22 May and went through allowance renewal around 13 June, but the data rollover isn’t showing in my account. Do I need to wait for another allowance renewal to see the rollover?

Best answer by Tom

Hi @garlicksg & @PJB92 

 

If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

 

Tom

    This topic has been closed for replies.

    2 replies

    P
    New Contributor
    • PJB92
    • New Contributor
    • July 2, 2024

    I have the same problem, I upgraded my SIM on 6 June and it has just reset the data allowance for the first time. No data has been rolled-over from the previous month.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • Answer
    • July 16, 2024

    Hi @garlicksg & @PJB92 

     

    If you upgrade or change your plan, your rollover data may not carry over through that, it will begin again after your first month on the new plan.

     

    Tom

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