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Data Rollover Not Working

  • June 13, 2025
  • 7 replies
  • 231 views
F
New Contributor

Hi there,

 

My data has not been rolled over from the previous month, and I had quite a bit of it left. Anyone have ideas why??

 

Thanks,

Fayyaz 

Best answer by WelshPaul

what happens to my unused data?

You lose it! You start afresh when you upgrade.

    This topic has been closed for replies.

    7 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • June 13, 2025

    I’m guessing you upgraded or changed plans?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • f_hussx
    • Author
    • New Contributor
    • June 13, 2025

    Thank you for your response. 

     

    Yes I did upgrade from 15GB per month to now 20GB per month. However, how does this affect data rollover, what happens to my unused data?

     

    Thanks,
    Fayyaz

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • June 13, 2025

    what happens to my unused data?

    You lose it! You start afresh when you upgrade.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • f_hussx
    • Author
    • New Contributor
    • June 13, 2025

    Oh Right, I see. So now it should continue the date roll over. So on my next month it will carry the unused data forward as normal, right ?

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • June 13, 2025

    So on my next month it will carry the unused data forward as normal, right ?

    Correct! 👍

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New Contributor
    • f_hussx
    • Author
    • New Contributor
    • June 13, 2025

    Thank you very much my friend! You really helped me out, and answered my question, which I really appreciate!! 

     

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 16, 2025

    Hi ​@f_hussx 

     

    We’re glad your query has been resolved by ​@WelshPaul, thank you for helping out our customers!

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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