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Data Rollover Not Working


Hi there,

 

My data has not been rolled over from the previous month, and I had quite a bit of it left. Anyone have ideas why??

 

Thanks,

Fayyaz 

Best answer by WelshPaul

f_hussx wrote:

what happens to my unused data?

You lose it! You start afresh when you upgrade.

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WelshPaul
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  • June 13, 2025

I’m guessing you upgraded or changed plans?


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  • June 13, 2025

Thank you for your response. 

 

Yes I did upgrade from 15GB per month to now 20GB per month. However, how does this affect data rollover, what happens to my unused data?

 

Thanks,
Fayyaz


WelshPaul
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  • June 13, 2025
f_hussx wrote:

what happens to my unused data?

You lose it! You start afresh when you upgrade.


  • Author
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  • June 13, 2025

Oh Right, I see. So now it should continue the date roll over. So on my next month it will carry the unused data forward as normal, right ?


WelshPaul
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f_hussx wrote:

So on my next month it will carry the unused data forward as normal, right ?

Correct! 👍


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  • June 13, 2025

Thank you very much my friend! You really helped me out, and answered my question, which I really appreciate!! 

 


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  • iD Mobile Employee
  • 142 replies
  • June 16, 2025

Hi ​@f_hussx 

 

We’re glad your query has been resolved by ​@WelshPaul, thank you for helping out our customers!

 

Anika